CONDITIONS GENERAL CONTRACTING CONDITIONS
This section establishes the contracting and acquisition of the products offered through the site https: //oleicolavaldepeñasdejaen.es ( hereinafter La web ), owned by OLEICOLA VALDEPEÑAS DE JAÉN SCA with CIF F23671316 (hereinafter the person in charge ).
By accepting this contract, the consumer and / or user (hereinafter client ) accepts the following:
1.- What is a person with sufficient capacity to contract.
2.- That you have read, understood and accepted without reservation and each of the points of these general conditions.
3.- That he assumes all the established obligations.
The Responsible does not have the purpose of processing data corresponding to minors. The Responsible only sells to persons of legal age in accordance with Spanish legislation (article 315 of the Civil Code).
These conditions will have a validity indefinite period and will be applicable to all contracts made through the portal web https: //oleicolavaldepeñasdejaen.es
The Responsible reserves the right to modify the contractual offer, constituted by these general conditions and the list of products / services and their prices at any time, although said modifications will not be made with the contracts already made by the consumer and / or user previously. For all this, it is recommended to read it before proceeding with the purchase of any product offered.
IDENTITIES OF THE PARTIES
On the one hand, OLEICOLA VALDEPEÑAS DE JAÉN SCA Owner of the website
https: //oleicolavaldepeñasdejaen.es with CIF F23671316, as provider of the services contracted by the consumer and / or user, with registered office at AVENIDA ANDALUCÍA, Nº 35, CP 23150, VALDEPEÑAS DE JAÉN, JAÉN (SPAIN). Email address email@example.com and telephone 953310700 .
On the other hand, the client / user, whose purpose is to be a consumer and / or user of the same and / or contract the products or services of the web .
COMMUNICATION AND CONTACT
For communications purposes, El Responsable makes the following means available to the client:
Email: firstname.lastname@example.org Telephone: 953310700
Postal address: Calle AVENIDA ANDALUCÍA, Nº 35, C.P. 23150, VALDEPEÑAS DE JAÉN, JAÉN (SPAIN).
Contact and user service form;
The communications made between the cliente and The Responsible by such means will be considered effective and valid for all purposes.
RESPONSIBILITY OF THE CLIENT
The client is obliged to make lawful use of the web and of the products provided therein , respecting current legislation and refraining from harming the rights and interests of third parties and of The Responsible.
The client has responsibility for the veracity of the data that they provide to The web < / strong> therefore liable for the consequences that may be caused by providing false or erroneous information on this website.
The client is commits to not develop actions contrary to the law, morality, public order. Likewise, it undertakes not to carry out actions that may prevent, damage or impair the normal functioning of the services or that could injure or cause damage to the goods and rights of the web, its suppliers and users in general.
The client must respect and accept the general contracting conditions, and the legal and privacy notices established on this website.
Failure to comply with the foregoing may lead to the withdrawal or cancellation of the products offered by The Responsible without the need for prior notice and without the right to any compensation, as well as, at the beginning of legal actions to which The Responsible had the right to resort.
The Responsible undertakes to respect the obligations established in these general contracting conditions established. < / p>
For any information or to solve doubts, the client will have the form established for this purpose on the website itself or through the telephone 953310700 , or via email to the e-mail address email@example.com indicating the number of
order or setting your query.
The language in which the relationship with the client is perfected will be Spanish.
OBJECT OF THE CONTRACT (DESCRIPTION OF THE PRODUCTS).
The purpose of this contract is to regulate the relationship between El Responsable and the client at the time the client gives their consent during the hiring process by accepting the corresponding box.
The contractual relationship of sale will entail the delivery of one or more contracted products in exchange for a certain price, in order both to provide information about the products that are offered, and to allow the acquisition of them through the portal .
Online contracting of la web products can be done as established in these conditions general contracting. The User agrees, in general, to use the website in accordance with the provisions of its General Conditions and not to carry out actions contrary to the law, morals, public order. Likewise, it undertakes not to carry out actions that may prevent, damage or impair the normal operation of the services or that could injure or cause damage to the goods and rights of firstname.lastname@example.org , its suppliers. and users in general.
The products included in the store will correspond as accurately as possible to the products offered. The prices indicated are in euros and include VAT, unless otherwise indicated. Prices will be governed by our current rate, except for typographical errors, reserving OLEICOLA VALDEPEÑAS DE JAÉN S.C.A. the right to modify them without prior notice. The website undertakes not to allow any transaction that is illegal, or is considered fraudulent and reserves the right to cancel or reject any order from a User-Client with whom it has a dispute regarding the payment of a previous order.
Orders placed on the Internet through email@example.com carry contractual data between the User-Customer and the store that will be confirmed and compiled by both parties before shipment. The User-Client declares to know and accept these general conditions of sale before confirming their orders. The confirmation of an order implies, therefore, the acceptance of these General Conditions of Sale. Unless proven otherwise, the data recorded by the store constitutes proof of the set of transactions carried out between OLEICOLA VALDEPEÑAS DE JAÉN SCA and its customers.
Among the catalog of Products offered the following categories are observed;
- EARLY HARVEST RANGE
- SELECTION RANGE - FAMILY RANGE
- ECOLOGICAL RANGE
It makes reference a that all our products are from < / strong> oil of olive Virgin extra, packaged in the most excellent way and directed for all kinds of tastes and situations.
The main characteristics of each PRODUCT are described in their corresponding files or sections. (Features, price, offers, discounts, etc.).
The offers will be duly marked and identified as such, conveniently indicating the previous price and the current price of the offer.
PRICE AND PERIOD OF VALIDITY OF THE PRODUCTS.
The price of each product is reflected in the current catalog and on our website: https: //oleicolavaldepeñasdejaen.es
The client accepts that the economic valuation of some of the products / services may vary in real time. As a consequence, the price to be applied will be the one in force on the date the order is placed. However, said final price will be communicated to the customer in the electronic purchase process in advance and before he proceeds to formalize his acceptance of the purchase.
The prices indicated for each product include the Value Added Tax (VAT) and in any case will be expressed in the Euro currency (€).
VAT tax rates may vary depending on the country of destination and the
In the prices indicated in the products, unless expressly indicated otherwise, they do not include shipping costs, shipping insurance or any other additional services and annexes to the service purchased.
The client will be able to check and calculate the total price of the service with the exact breakdowns before proceeding to formalize the payment in the purchase process enabled on the web.
METHODS AND FORMS OF PAYMENT
The Controller uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user / client accepts that the provider obtains data for the purpose of the corresponding authentication of access controls.
Any contracting process or that involves the introduction of personal data (name, bank details, addresses,) will always be transmitted using a secure communication protocol (HTTPS: //) in such a way that no third party has access to the information transmitted electronically.
Forms of payment
The new digital payment methodologies and requirements established by the PSD2 Directive have been taken into account and are applied.
The customer may pay the amount of his order by opting for the new digital payment systems;
- NEW PAYMENTS DIGITAL
As a new methodology and SCA reinforcement system for digital payment through authentication, you (customer) may choose to apply two of the following three methods;
- An electronic device or DNI. "Something I have"
- A personal password. "Something I know"
- Encryption by fingerprint, facial or iris recognition. "Something that I am"
At least one of the three methods must meet the qualities described below:
I. Preserve the confidentiality of the rest of the authentication elements
II. It cannot be replicable or reusable
III. It cannot be stolen over the Internet
There are some exceptions that do not require strong authentication methods, they are the following;
● Payments under € 30 do not require customer authentication. However, if multiple payments less than that amount are made that exceed € 100 or exceed the number of 5 transactions, the bank will require authentication.
● Payments that are made on a recurring or fixed basis will be exempt after applying the SCA for the first of them. Recurring transactions initiated prior to the PSD2 obligation will not have to be authenticated.
● Trusted businesses that the user has added to his "whitelist".
● Those payments in which one of the parties is outside the Space
● Payments made in person would also be exempt from the regulations, unless the payment is made through "contactless" technology and exceeds the amount of € 50.
● Payments made with corporate cards.
● Sales by phone.
● Operations whose payment has been initiated by phone or email.
The implemented measures offer a series of guarantees, among which the following stand out;
● If something goes wrong during the authentication process, you shouldn't be able to tell what
authentication element was incorrect.
● The number of unsuccessful attempts to temporarily or permanently block the
user will have a maximum of 5 attempts in a given time.
● Communication sessions will be encrypted and protected against manipulation by
● After authentication, the user cannot remain inactive more than 5
The customer may pay the amount of her order by opting for any of the following forms of payment:
- Payment with card de credit or debit Visa / Mastercard
Payment by credit card is made through the bank "XXX", which has high security systems. Supports the main credit and debit cards: Visa, Mastercard, 4B, Servired, Euro6000, etc. This form of payment does not imply any additional cost for the client.
When you select "card payment", the "XXX" screen will appear, where the reference of your order and the total amount to be paid will be indicated. In this encrypted screen you must enter your card details, which will only be known by "XXX". Immediately accepted the payment, the Responsible receives it and we start preparing your order. The person in charge will be the only one who will have proof that he has made the payment.
The order confirmation sent by The web is not an invoice but a proof of purchase. The user will receive his invoice together with the order. You can also request that it be sent to you by e-mail.
- Transfer banking
When choosing the payment option and at the end of the purchase process, an account number is indicated to which to make the transfer. In addition, the client will receive an email with the order confirmation where an order code and the account number in which they must make the deposit appears. The concept will indicate the order number or the name and surname of the buyer. Once the transfer is made, the shipment will be made after checking it, so we recommend sending the proof of payment to firstname.lastname@example.org to expedite the shipment.
Payments by transfer must be formalized within a maximum period of 72 hours after placing the order. After this period, the order is canceled. When the order is finished, the order confirmation email will show the bank account where the payment must be made.
DEADLINES DELIVERY OF THE PRODUCTS
The product will be considered delivered to the customer at the time it is available to the customer and is signed or accepted by the customer through electronic communication. Shipping costs may vary depending on the location to which it is sent and the amount of the basket. These calculations will be carried out by the shopping cart automatically without the need for user intervention.
* We only ship to the Peninsula. We do not ship to the Canary Islands, Ceuta, Melilla or abroad.
Shipments are delivered to the address indicated by the user in the purchase process, once the payment has been verified. The delivery service is carried out in collaboration with different logistics operators of recognized prestige within an approximate period of 24-48 hours, the maximum delivery period being thirty days established by default in the Law. Orders received before 18:00: 00 in the afternoon will leave the same day. Those made after that time will be processed and sent the next day. Orders will not be served at PO Boxes or non-permanent addresses. In the event that there is going to be a delay in the delivery of the order due to stock rotation, the customer will be informed promptly.
SERVICE DELIVERY Home Delivery:
The transport agency will deliver the order to the address indicated by the user, giving prior notice, by message or phone call, of the approximate day and time of delivery. If the customer is not present at their home at the time of delivery, they will be called back to arrange a second delivery at no additional cost. The client of the web consents to the transfer of their data to the company that makes the deliveries for the purposes described above.
Check the shipping information before making the purchase. The website is not responsible for delivery problems derived from incorrect information by the user.
RIGHT OF WITHDRAWAL AND RETURNS Customer return
The consumer and / or user will have a period of 14 calendar days from the date of receipt of the product to return it without indicating the reason and without incurring any cost.
To be reimbursed, you must send an email to email@example.com or call 953
310 700 indicating the reason for the return and we will indicate the procedure for sending the return product. In the event that the return or exchange is not due to a defect or error in the product but to the will of the customer, we will accept the return provided that the conditions regulated by Law 3/2014 of March 27, article 71 are met order of commerce which indicates that the product must be returned in the same condition as it arrived and not have been used (as long as it does not go beyond the mere verification of its good condition and operation). The product or products must comply with the following:
- Be in perfect condition, keeping its original labeling and packaging.
- Send it back in the same way as it was received, always protecting the
NO EXCHANGES OR RETURNS WILL BE ACCEPTED ON PRODUCTS that have been opened and / or used. Please make sure the product you buy is the one you want.
In case of not keeping the original packaging The website reserves the right not to collect the product or proceed with its return.
The refund of the value of the merchandise will be made once we verify the good condition of it. The return shipping costs are borne by the customer, even if they were free of charge in the original purchase.
The items on sale will not be subject to return or exchange.
Return in case of damaged products, defective, incorrect or with incorrect or incomplete information:
In the event that the return is motivated by defects in the merchandise or error in the shipment, you must call 953 310 700 or write an email to firstname.lastname@example.org < / strong> to notify of this fact and that we change the product without shipping cost for you. If upon receiving the package you notice that it is damaged due to transport, you must indicate it on the delivery note that the carrier gives you and contact on the Phone 953 310 700 or at email@example.com within 24 hours of receipt, so that you can make a timely claim. If you prefer to cancel the order, the amount of the product value plus the shipping costs will be paid. No return costs will be paid for these reasons.
CANCELLATION OF ORDERS:
If the cancellation occurs before the merchandise leaves our store, the customer will have no additional costs and the order will be canceled immediately. If the merchandise has already left for its destination, the customer will be responsible for the return shipping costs.
It is expressly informed that the consumer will have to pay the shipping costs for the return of the goods when exercising their right of withdrawal.
Article 103 of the TRLDCU establishes the exceptions to the consumer's right of withdrawal:
§ a) The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part that they are aware that, a Once the contract has been fully executed by the employer, you will have lost your right of withdrawal.
§ b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period
§ c) The supply of goods made according to the specifications of the
consumer and user or clearly personalized.
§ d) The supply of goods that may deteriorate or expire quickly.
§ e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
§ f) The supply of goods that after delivery and taking into account their
nature have been inextricably mixed with other goods.
§ g) The supply of alcoholic beverages whose price has been agreed at the time of entering into the sale contract and that cannot be delivered within 30 days, and whose real value depends on market fluctuations that the entrepreneur cannot control.
§ h) The contracts in which the consumer and user have specifically requested the entrepreneur to visit him to carry out urgent repair or maintenance operations; If, during that visit, the entrepreneur provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal should apply to said additional services or goods. .
§ i) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
§ j) The supply of daily press, periodicals or magazines, with the exception
of the subscription contracts for the supply of such publications.
§ k) Contracts concluded through public auctions.
§ l) The supply of accommodation services for purposes other than serving as housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts foresee a specific date or period of execution .
§ m) The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal. < / p>
Withdrawal and Procedure:
To exercise their right of withdrawal, the consumer and / or user has a period of
14 calendar days from receipt of the product. To do so, fill in the form established for this purpose in the "customer service" section.
Either by one means or another, your communication must contain the following information:
- Your identification data: full name and address
- Order number that appears on the invoice that has been sent to you together with the purchased good - Description of the purchased good
- Your willingness to withdraw from the sale contract
- Bank account where you want the price and cost refund to be made - Communication date
- If you send your request by non-electronic means (for example, postal mail) it must be signed.
From the date on which you notify us of your decision to withdraw from the contract, the consumer and / or user has a period of 14 calendar days to return to The Responsible in perfect condition the well purchased together with a copy of the purchase invoice.
The Responsible will communicate without delay to the consumer and / or user by mail the acknowledgment of receipt of said withdrawal, with the shipping instructions by the consumer and / or user. Once the product or the consumer and / or user has received reliable proof of the return of the good, The Responsible will deliver without undue delay the sums delivered by the consumer and / or user . < / strong>
The contractual guarantee offered is the one established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users. The person in charge, will be liable for any lack of conformity that appears within a period of two years from delivery, as long as the client has informed the Controller of said lack of conformity within two months from who had knowledge of her. In the event of a defective product, the seller will proceed, as appropriate, to repair, replace, lower the price or terminate the contract.
To return a product that you are not satisfied with (excluding books) you have a period of 14 days from the delivery date. So that it is to you
indicating the reason for the return and we will indicate the procedure for sending the product back. The product or products must comply with the following:
- - Be in perfect condition, keeping its original labeling and packaging.
- - Send back in the same way as received, always protecting
When we receive the package and verify that it is in good condition, we will refund the amount to the bank account you indicate within a maximum period of 7 days, discounting the shipping costs incurred.
The return shipping costs are borne by the customer, even if they were free of charge in the original purchase, unless it is a return due to defects in the merchandise or error in shipping. In this case, do not hesitate to call or write an email to notify us of this fact and that we change the product without shipping costs for you. If when you receive the package you notice that it is damaged due to transport, you must indicate it on the delivery note that the carrier gives you and contact on the phone 953 310 700 or at firstname.lastname@example.org within 24 hours of receipt, so that you can make a timely claim. The replacement will be made at no cost to you. Or if you prefer to cancel the order, the shipping and collection costs would be discounted.
None of the contracting parties will have any responsibility for any type of fault due to major cause or breach of these conditions due to unforeseen or external circumstances, such as acts of God, war, terrorism, embargoes, actions of civil or military authorities, fires, floods, accidents, strikes, or lack of transportation facilities, fuel, energy, labor or materials. The end of the contract will be postponed until the termination of the force majeure situation.
SHEETS OF CLAIMS
At the address AVENIDA ANDALUCÍA, Nº 35, C.P. 23150, VALDEPEÑAS DE JAÉN, JAÉN (SPAIN), the consumer and / or user has at their disposal complaint sheets, as established by the competent regulations in this matter. Notwithstanding the foregoing, the consumer and / or user may, in any case, request the remission of the same through the contact form established for that purpose on the web or to the email address email@example.com or customer service form.
JURISDICTION AND APPLICABLE LAW
The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.